I didn't receive an order confirmation email

A confirmation email is sent automatically when an order is created. If it has not arrived, check these in order:

1. Spam / junk folder. Providers often place a first-time sender there. Mark it as "not spam" so later messages reach your inbox.
2. Typo in the address. You may have mistyped the email at checkout.
3. Did the payment complete? If the 3D Secure step was interrupted, the order may never have been created. Check order tracking.

Your order also appears in your orders independently of email. If it is listed there, the order exists — a missing email does not affect it.

If you cannot find it anywhere, check whether your card was charged and follow payment failed. Still stuck? Message us on WhatsApp at +90 536 695 85 97 (weekdays 09:00-18:00, GMT+3).

Corporate mail servers sometimes filter external senders; if you used a work address and see nothing, a personal address is worth trying for future orders.