How do I raise a complaint?

Send complaints and suggestions to [email protected] or through the contact form. Including your order number lets us look into it straight away.

If the complaint concerns a specific order, the resolution paths are already documented:

• Faulty item
• Delayed shipment
• Damaged parcel

If we cannot resolve it

Where a dispute is not settled, consumers retain the right to use the dispute-resolution bodies available in their own jurisdiction. If you are in the EU, national consumer protection authorities and out-of-court dispute resolution schemes are open to you; the applicable route depends on your country of residence.

Suggestions matter to us: a measurement missing from the size guide, a page that reads unclearly, a product group you would like added — tell us. This help centre is expanded on the basis of the questions that actually arrive.