My parcel arrived damaged

Follow this order:

1. Refuse it if you can. If you spot the damage while the courier is there, decline delivery and have a report written.
2. If you accepted it, photograph everything. The outer box with the shipping label visible, then the item. Do not discard the packaging.
3. Contact us. Send your order number and the photographs to [email protected] or WhatsApp +90 536 695 85 97.

Where an item is damaged in transit we arrange a replacement or a refund and you are not charged additional shipping for it. Hygiene restrictions do not apply here — a damaged item is a faulty item.

Photographs matter because a claim with the carrier requires them; without images the claim cannot be opened and resolution slows down.

If the box is intact but an item is missing, see missing item.