My shipment is delayed — what can I do?

Start with the date of the last tracking event:

• Moving normally: the parcel is in transit; international legs between hubs can take several days without a scan.
• Held at customs: clearance is done by the destination country's authorities. They may contact you for documents or duty payment — see customs and duties.
• No movement for several business days: contact the carrier with your tracking number; most cases are resolved in that call.
• Shows "delivered" but you have nothing: contact us immediately — this is treated as a priority case.

If the delay is significant and the carrier cannot explain it, send your order number and tracking number to [email protected] or WhatsApp +90 536 695 85 97. We open a trace with the carrier and report back.

If a shipment is confirmed lost, we either reship or refund — your choice.